Privacy Policy
This Privacy Policy explains how Building Permit Group collects, uses, discloses, stores and protects personal information when you visit our website, contact us, request a project review or engage us for residential permit-related services.
We collect only the information reasonably needed to respond to inquiries, review proposed projects, prepare quotations and provide agreed services. We do not sell personal information.
Who We Are
Building Permit Group provides residential permit drawings, project documentation and permit-related support for homeowners and property owners in Toronto, the Greater Toronto Area and surrounding Ontario municipalities.
Our website address is https://buildingpermitgroup.ca/ . In this policy, “Building Permit Group,” “we,” “us” and “our” refer to the business operating this website and providing the services described on it.
This policy applies to personal information collected through our website, contact forms, telephone calls, email communications, project-review process and service relationships.
Information We May Collect
The information we collect depends on how you interact with us and the nature of your project.
| Category | Examples | Why It May Be Needed |
|---|---|---|
| Contact information | Name, email address and telephone number | To respond to your inquiry and communicate about a project |
| Property and project information | Property address, municipality, project type, proposed scope and existing conditions | To assess the inquiry, prepare a quotation and determine what services may be appropriate |
| Documents and media | Plans, sketches, surveys, photographs, reports, municipal correspondence and other files you provide | To review, document and coordinate the proposed work |
| Communication records | Emails, form submissions, notes from telephone calls and project instructions | To maintain an accurate record of requests, decisions and services |
| Website and technical information | IP address, browser type, device information, referring page, pages viewed and approximate visit times | To operate, secure, troubleshoot and improve the website |
Contact forms and project-review requests
When you submit a form, we collect the information entered in that form. Required fields are identified on the form. Please do not submit information that is unrelated to your inquiry or that you do not want us to receive.
Uploaded plans, photographs and documents
Files you send may contain personal information, property details or embedded metadata. Before uploading images, you may remove location metadata such as EXIF GPS information where it is not needed for the project.
Comments and user accounts
Our public website is not intended to operate as a public comment forum or customer-account platform. If comments, account registration or login features are enabled in the future, this policy will be updated to explain the additional information collected and how it is used.
How We Use Personal Information
We may use personal information to:
- respond to questions, quote requests and project-review submissions;
- communicate about your property, proposed work and requested services;
- review plans, photographs, surveys and supporting documents;
- prepare proposals, quotations, drawings and project documentation;
- coordinate agreed services and respond to applicable municipal comments;
- maintain business, project, accounting and communication records;
- operate, maintain, secure and improve our website and forms;
- detect misuse, spam, fraud, technical problems or security threats;
- meet legal, regulatory, insurance and professional obligations; and
- establish, exercise or defend legal claims where reasonably necessary.
We will not use personal information for a new materially different purpose without obtaining consent where consent is required by law.
Your Consent and Choices
By voluntarily submitting personal information to us, you consent to its collection, use and disclosure for the purposes described at the time of collection and in this policy.
You may withdraw consent to future use of your information, subject to legal or contractual restrictions and reasonable notice. A withdrawal may affect our ability to respond to an inquiry or continue providing a requested service.
We may be unable to prepare a quotation, review a property or perform requested work if information reasonably necessary for that purpose is not provided.
Service Providers and Information Sharing
We do not sell personal information. We may disclose information only as reasonably necessary for the purposes described in this policy, including to:
- website hosting, email, file-storage, security and technical-support providers;
- form, scheduling, communications or customer-management providers used by our business;
- consultants, designers, engineers or other project participants where authorized or required for the agreed scope;
- municipalities, authorities or other reviewers where you authorize us to support a submission or response;
- professional advisers such as accountants, insurers and legal counsel;
- law-enforcement, courts, regulators or government bodies where disclosure is required or permitted by law; and
- a purchaser or successor in connection with a proposed business transaction, subject to appropriate confidentiality protections.
Service providers may process information in Canada or another jurisdiction. Information processed outside Canada may be subject to the laws and lawful-access requirements of that jurisdiction. We use reasonable contractual and organizational measures to require service providers to protect information entrusted to them.
How Long We Keep Information
We retain personal information only as long as reasonably required for the purposes for which it was collected, to provide requested services, maintain appropriate project and business records, resolve disputes, enforce agreements and meet legal, accounting, insurance or professional obligations.
Retention periods vary depending on the type of information and the nature of the relationship. When information is no longer required, we take reasonable steps to delete, destroy or anonymize it.
How We Protect Personal Information
We use administrative, technical and physical safeguards that are reasonable in relation to the sensitivity and amount of information involved. These may include access controls, password protection, secure hosting, software updates, limited staff or contractor access, backups and confidentiality requirements.
No website, email system, internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary email unless an appropriate secure method has been arranged.
If a breach of security safeguards occurs, we will assess it and take the notification, reporting and record-keeping steps required by applicable law.
Access, Correction and Privacy Requests
Subject to applicable law and limited exceptions, you may request:
- information about whether we hold personal information about you;
- access to personal information we hold about you;
- correction of information that is inaccurate or incomplete;
- withdrawal of consent for future use where applicable; or
- information about our privacy practices and relevant disclosures.
We may need to verify your identity before responding. We may decline or limit access where permitted or required by law, including where disclosure would reveal another person's personal information, confidential commercial information or information protected by legal privilege.
You may also raise a concern about our privacy practices. We will review and respond to privacy complaints in a reasonable manner. You may have the right to submit a complaint to the Office of the Privacy Commissioner of Canada.
Commercial Electronic Messages
We may send project-related messages in response to an inquiry or as necessary to provide requested services. Promotional emails or text messages will be sent only where we have consent or another lawful basis to do so.
Where required, commercial electronic messages will identify the sender and include a working unsubscribe method. You may unsubscribe from promotional communications at any time. Unsubscribing from marketing does not prevent us from sending service, project, transaction, security or legal notices where appropriate.
Third-Party Websites and Embedded Content
Our website may link to municipal websites, government resources, maps, videos, social platforms or other third-party content. A link does not mean that we control the third party's privacy practices.
Embedded content may behave as though you visited the third-party website directly and may collect data, use cookies or track interactions according to that third party's own privacy policy. Review the privacy terms of third-party services before providing information to them.
Children's Privacy
Our website and services are intended for adults, homeowners, property owners and authorized project representatives. We do not knowingly collect personal information from children through this website. A parent or guardian who believes a child has submitted personal information may contact us to request review and deletion.
Changes to This Privacy Policy
We may update this policy when our practices, website features, service providers or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date. Material changes may also be communicated by another reasonable method where appropriate.
Contact Building Permit Group
To ask a privacy question, request access or correction, withdraw consent where applicable, or raise a privacy concern, contact Building Permit Group using the details below.