Accessibility Statement
This Accessibility Statement explains Building Permit Group’s commitment to improving the accessibility and usability of our website. In addition, we work to reduce barriers so homeowners, property owners, contractors and other visitors can access our online information more effectively.
Our Accessibility Approach
We use recognized accessibility practices as a guide when reviewing our website. Where Ontario accessibility requirements apply, organizations may have obligations under the Accessibility for Ontarians with Disabilities Act, 2005 and Ontario Regulation 191/11.
Our Accessibility Statement and Commitment
The goal of this Accessibility Statement is to make website information understandable, navigable and usable across common devices, browsers and assistive technologies.
Accessibility work is ongoing. Therefore, as new pages, forms, documents and third-party components are introduced, we review the site as it changes.
Accessibility Practices We Use
For example, our website design and content practices are intended to support clear navigation, readable content and keyboard and screen-reader use where practical.
- Responsive layouts for desktop, tablet and mobile devices.
- Logical heading structure and consistent page organization.
- Readable typography, spacing and colour contrast.
- Descriptive alternative text for meaningful images.
- Keyboard-accessible links and controls where supported.
- Visible keyboard focus indicators.
- Meaningful link text instead of vague instructions such as “click here.”
- Reduced reliance on motion and decorative effects for understanding content.
How We Continue Improving Accessibility
In addition, we review accessibility as part of ongoing website updates rather than treating it as a one-time project.
Accessibility Review and Maintenance
Our ongoing efforts may include:
- Reviewing headings, navigation and page structure.
- Checking text and interface colour contrast.
- Adding or improving alternative text where needed.
- Testing keyboard navigation and visible focus states.
- Reducing layout problems on smaller screens.
- Reviewing forms, links and interactive controls for clearer labels.
- Addressing accessibility issues reported by visitors.
- Monitoring recognized accessibility guidance as web standards evolve.
However, some older material or third-party components may not yet provide the same level of accessibility as newer content.
Standards and Ontario Requirements
Ontario Website Accessibility Requirements
WCAG 2.0 Level AA is the web-accessibility standard referenced by Ontario Regulation 191/11 for organizations that are subject to its website requirements.
Ontario’s public guidance states that designated public-sector organizations and businesses or non-profits with 50 or more employees must meet the applicable public-website requirements. For additional information, review the Government of Ontario website accessibility guidance. Legal obligations depend on the organization and circumstances.
This Accessibility Statement describes our website accessibility approach and is not a representation that every page or third-party component has been independently certified for WCAG conformance.
Third-Party Websites and Embedded Content
For example, our website may link to or embed third-party services such as municipal websites, maps, videos, scheduling tools or other online resources.
However, we do not control the accessibility or technical behaviour of external websites and third-party platforms.
If a third-party resource creates an accessibility barrier, you may contact that provider directly. Alternatively, tell us so we can consider another practical way to share the information.
Accessibility Feedback
If you encounter an accessibility barrier on our website, we welcome specific feedback that can help us investigate the issue. As a result, your feedback can help guide future accessibility improvements.
Please tell us what page or content caused difficulty and what you were trying to do.
When contacting us, it may be helpful to include:
- The web page where you experienced the issue.
- A brief description of the accessibility concern.
- The device, browser or assistive technology you were using (if applicable).
- Your preferred method of communication if you would like a response.
After we receive accessibility feedback, we will review the concern and make reasonable efforts to address barriers within our control.
Contact Building Permit Group
If you need help accessing information on this website, contact Building Permit Group and describe the format or support that would help you.
Please contact us through our Contact Page or call 416-476-8550.
For additional information about how we collect and protect personal information, please review our Privacy Policy . You may also wish to review our Terms & Conditions , Cookie Policy and Website Disclaimer .
Need Information in Another Format?
Tell us what information you need and the accessible format or communication support that would be useful. We will work with you to determine a practical option.